Wegmans Henrietta

Wegmans just opened a new store in Henrietta NY replacing one of their oldest remaining stores.  My Mother-in-Law Karen is the Floral manager and has worked at the Henrietta store for over 30 years. naturally the local news wanted to know what she had to say about the new store.

For those of you who don’t know what wegmans is it’s a grocery store.  It’s a grocery store that people will drive hours to get to.  It’s a grocery store that’s privately owned.  It’s a grocery store that college kids hang out in at 4am.  It’s a grocery store that’s a small European market in one building.  I could go on, because I have worked there just like most Rochestarians.  In fact I met my wife there.  It’s a community staple.

So you can see that it actually is a big deal when they open a new store in the area and close an old one.

RIP Store #21.

Life In The Country

Sunrise in Marion My parents are off on another adventure. This time they’re in Florida. I wonder if this will become a recurring theme now that my Father is retired? My mother claims that she’s going to work forever just for the health insurance benefits she gets through Wegmans so maybe not. I can’t imagine she’ll hold out quite that long, especially at this pace, though.

I’m happy for them. They’ve worked their whole lives and now get to reap the rewards. I hope they take even more trips so I can see the pictures. Or maybe next time they’ll take us with them? Or maybe we’ll take them with us.

While they’re gone this time we’re watching the house, well not the house really but my 17 year old dog Chewy. She was born in the middle of the Ice Storm of 1991 and is probably the healthiest 17 year old dog you’ll ever see.

I never realized while growing up here but the scenery is quite beautiful. My parents live in Marion Ny in the same house that I grew up in. While I was growing up it was completely surrounded by fields, valleys and farms. now there are 3 houses across the street instead of fields, and they mostly block the view. Even so the colors of the trees on the other side of the valley are always gorgeous and I had forgotten the sunrises were often so amazing. I woke up to a beautiful sunrise Thursday morning. What a wonderful way to start the day.

Ratatouille

We’d been trying to rent ratatouille from redbox for a few days but it was out literally everywhere in Rochester. Finally I found one available at the Perinton wegmans on Wednesday so I rented it online. Yep Redbox now allows you to rent movies online. Well, not streaming or anything unfortunately, but you can reserve it at a Redbox location online.

Ratatouille was a great movie. There was more humor in it than usually is found in the new animated movies. I found myself thoroughly enjoying it. The trailer is below.

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From Blood to Wine

Red WineToday I lived up to my reputation as pure klutz. As some of you know Wegmans is in the progress of decorating for the holiday season (yes Christmas already). In order to decorate my area I needed to use a staple gun, however the only one I found was out of staples. I retrieved the staples and proceeded to put them in the gun. However; while splitting a row of staples in half my hand slipped and the staples caught the knuckle of my index finger. The cut was deep and I made an absolute mess of the craft room (sorry Becky). A numbed finger and 3 stitches later I was on my way home to nurse the wound.

Randy was feeling guilty because he wasn’t there to save me from the staple gun so we went out to eat with his mother and Kay, a friend from work. We went to the cheesecake factory where I enjoyed a nice glass of wine(easing my pain) with my thai chicken and keylime cheescake. While it was my 3rd trip to the cheescake factory it was Randy’s first and he thoroughly enjoyed the experience along with his pasta DaVinci and upside down pineapple cheescake.

Geico and BestBuy – Crappy Customer Service

Out to LunchWhy in the world should you make things difficult for your consumers? Why make them wait, why inconvenience them?

I don’t have an answer, I’d be willing to bet nobody does, but they still do it!

I had two crappy customer service experiences in the past few weeks which iritated me very much. The first has to do with my car insurance. I’m not a very big fan of insurance companies to begin with but when they do something that inconveniences me and makes me do extra legwork for reason it just pisses me off.

What happened with Geico is I recently turned 25. When this happened my insurance is supposed to go down right? wrong! Geico sets up your policy and prices only once a year. When that happens if you’re under 25 (even if its 1 day before your birthday as in my case) you get shafted. You get your ’24 year old price’ until the next time they reevaluate your policy or 364 days in my case.

When I found this out I gave Geico a call and asked to speak to a manager. I explained that if they didn’t reevaluate my policy using my new age that I would simply transfer my account to another insurance company for a day (or less) and then transfer back to Geico because I did some quote checking around and Geico is still the cheapest for me. He thought this sounded silly and had me hold while he checked to see if he could just give me the newer price without me closing and reopening my account. Sadly despite his efforts this was not a possibility and he appologized. Well I hope your happy Geico because of the crap you’ve made me go through I haven’t bothered to spend the time transferring my insurance around.

My second experience was at a local BestBuy. What happened affects me more than most consumers possibly because of my Wegmans background. I took my camera with me to the store to get repaired. Dust was getting behind the screen and was starting reduce the visibility. When I walked up to the Customer Service counter I noticed that the line for the Geek Squad was about 10 people long. There was nobody at the normal counter and 3 workers standing around doing absolutely nothing.

I went to the normal counter, explained my situation, and was told that I needed to see the Geek Squad. I told them to look at the line and all I needed was turn in my camera to get it repaired. They appologized but said I’d have to wait for the Geek Squad. While I waited in line I noticed all 3 workers at the regular counter just standing around gossiping together. I wanted to speak to a manager but I didn’t want to take the time. I wish I had.

Why don’t these companies take customer service more seriously?

Piers Promotions Denver and Wedding Plans

Sunset at Irondiquit Bay

Rachel and I went to the pier last Thursday. It was a beautiful day but there was some cloud cover to the west. A perfect opportunity for a beautiful sunset and a change to test out my new Gradient ND Filter. About 1/10th of a mile from the lake it dropped about 10 degrees (as expected) but the visibility also dropped to about 10 feet. The fog was so thick it was very difficult to get a decent photo. I was able to grab a few that came out decent. The fog even started to lift when we were leaving and I managed to get a shot of a dew covered spider web. If you’re interested take a look at the full album otherwise the picture to the left is a pretty good summary of how the shots came out (ie: crappy).

In other news Rachel got a promotion! She was previously working at Britton Rd Wegmans which is a level 4 (out of Wegmans reverse 5 level scale, 1 being the highest ie: Pittsford) which has to do with revenue. Usually when you move within Wegmans you move up one level at a time or you move laterally. This is to ensure you can handle the pressure and the different environment. Rachel had the opportunity to move 3 levels up to Perinton. She went from a level 4 straight to a level 1. Needless to say this is a great opportunity for her and she’s very excited.

Denver

Denver! We haven’t even posted about him yet! Obviously we’ve been slacking. Well a quick update… after bringing him home about a month ago he has learned a lot! Today he even rang the bell tied to the door to let us know he needed to go outside. We took him to the Lillac festival on Monday, and just like London he got compliment after compliment.

The wedding plans are certainly coming along (i hope…) its only 3 weeks away and I cant wait. Well… I can’t wait for the honeymoon that is. I’m pretty sure it’s a well known fact that the wedding is for the Bride and the families and that the groom is just along for the ride and for the vacation afterward. In that respect we’ll be in Hawaii in 24 days from right now. Best news I’ve heard all day.