2 miles to go

29,998

29,998. That’s what my Odometer read today when I finally pulled into the car lot at Cortese. My Warranty conveniently runs out at 30,000. They say this is when stuff starts to happen. Maybe, but my current problem happened months ago and I just forgot to do anything about it until I was driving home from work today and realized.

holy crap I have 8 miles left on my warranty!

I’ve never cut anything so close in my life, except for maybe that time with the mailbox but that story is much more severe and for a different day. An electric problem for sure, this problem was just with my mirrors refusing to go up and down. I’m interested to see what money I saved by noticing my mileage today instead of tomorrow.

How much in our life happens purely by chance?

How much stuff that angers us happens purely by chance?

Would life be interesting at all without chance?

Rushing your Blog

Blogrush logo
BlogRush caught my eye today. Essentially it’s a way to increase traffic to your website. However, something else it does for you gave me a thought. For a while now I’ve been using my Google Reader Shared Items to let people know what I think is interesting and relevant. BlogRush has the unique ability to let my readers know what IS interesting and relevant. What’s even cooler is the more people that use my link the more interesting and relevant my content will be!

Thank you Everyone!

One and a half years of planning, four months of frenzy, a one day celebration and 2 weeks of relaxation… We did it!

Life as a married couple has been good to us so far. We’d just like to say a final thanks to everyone who made our wedding the most beautiful and blissful day a couple could wish for. Not to mention all the fun we had! We couldn’t ask for a better start to a long happy life together.

Special thanks go out to:

The Parents, without your love and support we wouldn’t have been able to do it at all

The Bridal Party Consisting of:

  • Lisa Jordan – Maid of Honor
  • Anthony Ventura – Best Man
  • Lisa Day
  • Miriam Cortez
  • Tess Hey
  • Jennifer Lehr
  • Brian Wilson
  • Charles Rich
  • Michael Heath
  • George Heath Jr

Claire Masten for her touching reading from 1st Corinthians

Elizabeth Fino-Radin from The Starry Strings Quartet for the beautiful violin

Annette Dragon for all the beautiful photography

Whirlin’ Disc DJ for getting everyone on the dance floor

Mike from The Burgundy Basin for making sure everything went smoothly

Phaedra Andalora from Liberty Travel for putting together our Honeymoon

Instead of Burning try Converting

A few days ago I downloaded some software that came as a .UIF file. Assuming it was a disc Image I attempted using Roxio, Nero and even an ISO mounting software I use called Virtual CD-ROM Control Panel to open it with no luck. I then did some searching on the net and found out that UIF is a proprietary extension for a program called Magic ISO. Essentially it’s just a compressed ISO.

Magic ISO allows you to make Images and Burn them, however their free trial version only allows you to burn (or create) up to a 300mb image. My Image was slightly over at 430mb so I was out of luck (or so I thought).

I quickly did some searching and came across a handy little tutorial on how to convert UIF files. As it so happens Magic ISO also has the ability to convert the UIF files (basically extract them) into an ISO instead. This feature is actually enabled for any size file in the trial version so I was in luck.

In case the link ever goes dead all you need to do is:

  1. start Magic ISO
  2. click tools -> convert
  3. select the UIF file
  4. choose the output file name and location
  5. click ‘Convert!’

Two Souls Join as One

Corey and Maggie Winters

This weekend Rachel and I attended Cory and Maggie’s wedding. Their ceremony was beautifully done, outside overlooking some fantastic scenery including some Great Blue Heron’s spreading their wings to soar above the trees in perfect wedding-time bliss!

The Joined Vase

Cory and Maggie added some splash of uniqueness (as most weddings tend to do) and one of our favorite moments was the combining of the sand vases into one. This was symbolism at its best and the ability to keep the result was the icing on the cake (or perhaps the sand in the vase?).

I was overly impressed with the vision of photographers on scene and their ability to setup poses. I’m sure they got some fantastic shots but I snapped some of my own which I thought I’d share so take a peek. The entire album is also available, some photos of which are interesting some of which are horribly bad but that’s because it was a learning experience. Overall the wedding was absolutely beautiful.
Corey and Maggie
Best wishes and all the best to Cory and Maggie Winters.

A Learning Experience

This weekend I borrowed my friend Ryan‘s camera to test the SLR waters again. While I absolutely love my H5 I have been toying with the idea of purchasing an SLR to push myself over the edge into the black (money) hole that is the hobby I so lovingly call (along with billions of other people…) photography. I had very good experience this weekend as Rachel and I attended Corey and Maggie’s wedding and I used Ryan’s camera while we were there. Through that experience I learned some very valuable lessons, some good and some bad.

The first lesson I learned was holy crap it’s fast! I could fire off several shots in the time it takes my camera to take one. Digital photography makes it super easy to take a bunch of photos and figure out the choice ones later and this made it even easier. This is great for situations like weddings since there is always inevitably someone closing their eyes at any given time.

The next lesson I learned is a harsh one although it turned out ok in the end. Check your settings! I had been playing the previous night with low light settings and had subsequently had the ISO setting at 800. I had forgotten all about this and shot the entire wedding and after-ceremony photos at this same setting. It wasn’t until I went to modify the ISO setting after going inside that I realized this. If I had done this on my H5 it would have been suicide, the photos would have been grainy beyond belief and would have required lots of post-processing which would have in turn dulled the photographs dramatically. Luckily the SLR handled the higher ISO setting just fine. It was slightly more grainy than I would have liked but none the less the photos were not ruined as I thought they might have been

I also learned something about photography in general, more closely tied to the profession than the hobby though. I noticed that I was taking shots of random little things that were happening like private hugs, tears etc that the real photographer wasn’t capturing. At first I wondered why this was and then I realized that they had a lot of stuff on their plate and even more to coordinate. Because they were staging and placing everyone, it left the other would-be photographers to do their stuff. I talked to one of the other people there (whom I thought was working with the hired photographer) and he told me that he much prefers going to weddings where he is simply the ‘friend photographer’ as apposed to the ‘hired photographer’ so that he is left alone to get his shots right instead of setting up poses. This allows for many more real and candid shots which I believe come out much nicer anyway. The lesson here? If you’re a photographer hired for a wedding, be sure to have 1 or 2 (at least) other photographers there at least during the formal portrait sessions.

Don’t Trust the Average Meter. I learned the hard way that the average meter is not the way to go, instead trust your instincts and keep it on ‘spot metering.’

I also learned that If I go down this path (which I fully believe I will now) I need three things right out the door.

  1. A camera body I recently came across a new canon, the 40D which I believed was my perfect camera (were I to go SLR). However; some other companies have also recently released new camera body’s that are in the range I’m looking for such as Sony and Nikon. I’ll need to do some more research before I decide on my camera body now, although I’m still leaning towards the Canon 40D.
  2. A flash which can be aimed – I can’t begin to list the number of times during the wedding (the reception especially) that I wanted to use the flash to add some light to a dark scene, but wanted to keep the ambient light and not add the harsh glare-tones that come with the built in flash.
  3. A high(ish) zoom lens – The lens that comes with the 40D kit is 28mm-135mm F3.5-5.6 IS. I’m not sure if this will be enough or not so I’ll have to play with it In store first. I do know that the 18-55mm lens I was using this weekend simply didn’t provide enough range for me. I realize that you get better results by adding multiple lenses to your arsenal and for some things this may be perfectly ok however for my preferred style of photography, and the randomness that comes along with weddings, it simply doesn’t work. It may come down to something like the 28-300mm Canon (which will increase the initial cost of this little venture quite a bit).

All in all I’d say a successful adventure and some good lessons learned. I’ve determined that I could definitely improve my photography with the addition of an SLR, now comes the hard part of researching and finally deciding.

To Serve or Not to Serve (The Customer)

He who wishes to secure the good of others, has already secured his own. ~Confucius

We are affected by Customer Service more than once every day. It makes a difference when you get your coffee in the morning, it matters when you fill your gas tank on your way home and when you buy your weekly groceries. The way in which you are served leaves a lasting impression on you. To that end it is my belief that Customer service should be the most important part of any business regardless of its particular niche. This week two companies left their impression on me and I’d like to outline those impressions below.

The Good News

Sometimes when you’re at the brink of never shopping somewhere again they can unexpectedly surprise you. That was the case with Circuit City this week. I live approximately 5 miles from the nearest Circuit City and rather than go there and find out they didn’t have what I wanted in stock i decided to give them a call. Literally 20 minutes after being on hold, being transferred 10 times, calling back twice and complaining, I finally got in touch with a manager who then instructed me she’d check the inventory and call me back. All this for a simple inventory check?

She called me back to let me know what I needed was in stock and that she’d have it held at the desk. Perfect. I headed over picked up what was held at the desk for me and went home. The problem arose when I tried to use it. The item I picked up turned out not to be the item I had asked for. Furious, I stormed back to Circuit City the next morning expecting a fight since I had already opened the package. When I arrived back at the store the same person was working the counter and instantly recognized me (it was also the Manager who I had talked to on the phone the previous day) and said:

You’re just not having any luck with this are you?

I said “no I’m not” in a gruff early-morning voice and she then proceeded to do the exchange without any more complaints. At the end of the transaction she explained that she had also credited my card for $8.50 (when there was no price difference) simply for the ‘inconvenience.’ Instantly she transformed my frustration into acceptance and even happiness. Not only did she fix my original problem but went above and beyond to simply make sure I wasn’t frustrated with their service.

The Bad News

My wife Rachel and I are planning on going to the Brian Regan show with some friends in our hometown in a few weeks. Since I sent out the notice to let people know about the show I offered to buy tickets for everyone so that we would be seated together. Originally I priced the tickets on TicketMaster at $30 a piece. This is what I told everyone and what I collected.

When I actually ordered the tickets The real bill included $2.50 (per ticket) for a facility charge, $7.50 for a convenience charge(per ticket) and a $3.60 service tax(total). That’s $10 per ticket more than advertised and an additional $3.60! After giving them a call I found out that the facility fee is actually charged by the venue so there’s nothing we can do about that however the tax and convenience charge is something Ticketmaster applies on top of the ticket price. Also I found out they only charge this convenience charge on the phone or on the Internet. If you go to the Ticketmaster counter the fee is waived.

How in the world does this make sense? Because it’s more convenient for me order my tickets from the comfort of my home you get to charge me more money? I say shenanigans! When I order from home especially over the Internet, I’m not distracting your customer service people from their real jobs, serving people who really need their help. It costs you no additional money to let me buy over the Internet. In fact I say it costs you less because you don’t need to have someone standing at a counter.

So what did I end up doing? Going to the actual venue and buying them direct. I had to leave work early just to get there while the box office was open. Such a complete inconvenience and utter customer service failure.

In Summary

The age old statement

The Customer is always right

Shouldn’t just be a saying on some old warn out poster behind your counter. Make it your policy, your goal, your JOB. After all, who pays your salary? What’s the best type of advertising?

That’s right Customers.